How PLEXIS’ Maui Mindfulness Retreat is Enhancing my Effectiveness at Customer Care in Tech Support By Michael Meenaghan Six Plexicans recently attended a free, 10-day PLEXIS Mindfulness Retreat held on Maui. All six of us received an enormous range of benefits from the retreat, and I would like to share a little about my experience and how […]
Increasing positive customer experience while reducing costs in the booming dental insurance market With today’s increasing demands for effortless engagement, Customer Service has become a strategy and not just a department. Today’s consumer demands transparency and a strong customer service culture. Negative customer experiences can not only consume administrative resources but can ultimately lead to […]