Support

Dear Valued Partners and Customers,

During and after implementation, our PLEXIS ongoing Client Support structure provides many valuable services. Our goal is to maintain a strong partnership with you for many years into the future.

PLEXIS provides customer care via toll-free telephone, e-mail, and our online portal. Our Client Support representatives achieve consistently high customer satisfaction by providing fast, friendly, knowledgeable help. You can count on us to work with you to drive the issue to resolution or answer any questions about our platform solutions.

Our customers enjoy the single point of contact/resolution that is part of their account management services. Customer care provides another opportunity for PLEXIS to demonstrate our leading-edge position building strong relationships that last decades.

Additionally, PLEXIS works with customer-driven user groups to provide networking opportunities, promote collaborative roadmaps for product enhancements, and create a forum to share best practices. PLEXIS hosts online user group conferences to provide customers an opportunity to participate in product training, receive detailed updates on product enhancements, and collaborate in roundtable discussion sessions.

The PLEXIS Client Support Team is a group of passionate, trained technicians based across the U.S. We take pride in our relationships and service to our customers.

Please don’t ever hesitate to reach out. We are here to help.

Sincerely,

T.R. Cross
Vice President of Client and Information Services